Phone: 5480 6252
Njernda Medical Centre provides general practice medical services for both Indigenous and Non-Indigenous people.
Njernda Medical Centre welcomes all new clients (click here to download new client information sheet). Please complete and bring this form to the Medical Clinic. The medical practice is easily accessible within walking distance from the local shopping precinct and has ample on street parking available and wheelchair access. Interpreter services are available. Please advise reception when booking your appointment if you have special needs.
The Health of the Aboriginal population is far below that of other Australians. The statistics are shocking: on average we have a 20 year shorter life expectancy than non-Aboriginal Australians and suffer from more chronically debilitating illnesses. To address these issues the Njernda Aboriginal Corporation’s Medical Clinic runs a wide range of services which are housed in different buildings. All the programs are based on a holistic model of health care that empowers the local Aboriginal Community to improve their own life circumstances and well-being. Comprehensive chronic disease programs are run to support Closing the Gap.
Appointments & Telephone Calls
It is advised that all clients make appointments in advance with reception staff. If you feel your appointment could require a longer consultation, please indicate this when making your appointments. We endeavour to run on time, but regret that this is not always possible. You are more than welcome to phone the service prior to your appointment to see if we are running on time. If you are unable to keep an appointment, please cancel it by phoning the service prior to the appointment time. Your cooperation here will be greatly appreciated. If there is a need for us to change your appointment, we will attempt to extend the same courtesy to you. The doctors are happy to accept calls but, to prevent constant disruptions whilst consulting with their patients; they will usually return calls at the end of their consulting sessions.
Results are usually received at the clinic within 2 – 3 days however in some cases it can take longer. When results are received by the clinic, the doctor will check these, and if the doctor needs to discuss these results with you, they will ask the clinic staff to call you and arrange a follow up appointment. It is therefore important that you always advise us if your contact details change. No test results will be given to patients over the telephone.
In some cases we are able to transport Aboriginal patients to and from their Njernda medical appointments. Transport is not always possible. Please enquire when you make your medical appointment. If you would like some cultural support or advocacy while attend a medical appointment at Njernda, please discuss this with the Aboriginal Health Workers. We are able to arrange Translating and Interpreter services including hearing support (NABS). Please advise if you require these services when making appointment.
Medical services provided at Njernda Medical Corporation are bulk billed to clients who have a Medicare card. If you have a Centrelink benefit card, please bring details to your appointment.
Management or your personal health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. Njernda meets RACGP Computer and Information Security Standards. Further information can be provided upon request.
Home visits are available for patients who are unable to attend the clinic due to illness. If a patient requires a home visit, please telephone the clinic and advise the staff. The GP will then assess the suitability and a time that the visit may occur.
In an emergency the ambulance should be contacted on 000
After Hours & Emergency Treatment
If a client requires urgent treatment after hours, they are advised to contact the Echuca Regional Health Emergency Department on 54855000. If it is an emergency situation, you should immediately call an Ambulance on 000. View location on map
Recall / Reminder
Our practice uses a number of computer generated recall systems, such as reminders for Pap Smears, diabetic reviews etc. This is to enhance the efficiency of the practice and prevent patients missing important reviews with their doctor. If you wish not to be included please advise doctor at your next consultation.
We like to hear from our patients, as this is the best way for us to see whether we are meeting our objective of providing a high quality service. You are most welcome to either leave a written comment in the suggestion box, located at the front reception area or approach the staff at Njernda about any matter you would like to discuss. If you are unhappy about any aspect of our practice, then the matter is best discussed rather than left unresolved. In this instance, please ask to speak to the Practice Manager. If you feel the matter cannot be resolved internally, and you wish to pursue it further, a referral for a second opinion may be appropriate or you may wish to contact the Health Services Commissioner on Free call: 1800136066
Students are our future. We are committed to supporting the training the next generation of health professionals and have students placed within the practice on occasions. If you would prefer not to have a student involved in your appointment. Njernda has partnered with MCCC to offer support and training to GP Registrars to establish their practical clinical skills and exposure to thehealth needs of rural and indigenous communities. Njernda has been accredited as an Extended Skills post. GP Registrars and students may find further information about the Echuca Moama area at Map of Echuca Moama; Echuca Moama Event Calendar; Shire of Campaspe; Echuca sporting clubs; Echuca Moama Schools
- Diabetes Educator
- Rumba Dental
- Mental Health Counsellors
- Speech Pathologist
Social, Emotional Wellbeing
The Social & Emotional Wellbeing Worker is responsible for the delivery of targeted mental health initiatives to the local Aboriginal Community. This S&EW addresses the S&EW needs of families, children, carers and young people as well as developing partnerships with mental health, primary health and other community services.
Hours of Operation
Monday – Thursday 8.30 – 4.30pm
Friday 8.30 – 4.00pm
84 Hare Street, Echuca Vic 3564
Phone: 03 5480 6252
Fax: 03 5480 6116