Business Support Officer

  • Base/Location:Njernda Medical Centre, 84 Hare Street Echuca
  • Reports To:Executive Director Health and Ageing
  • Hours:Full Time 37.5 hours per week
  • Award:As per award
  • Position Scope:

    To provide business, finance and quality improvement support to promote the delivery of Health and Ageing programs.  The role will also encompass Communicare Administrative support.

Organisational Values


Respect Establishing relationships based on respect and trust
Accountability Taking ownership and initiative of Njernda values to ensure trusted collaborations are formed
Resilience Encouraging cultural and spiritual growth to enable personal growth
Advocacy Working to transform the disadvantage and challenge that causes impact on our community
Cultural Sensitivity Welcoming and serving our community with understanding and without judgement



 Key Responsibilities


  1. Technical Capabilities
  • General office support to the team / service area, where required
  • Order office supplies and staff amenities
  • Undertake continued professional development
  • Attend management and staff meetings, take minutes and provide correspondence from previous meetings, where applicable
  • Perform and complete any reasonable duties relevant to the position as requested by the Manager / Executive Director of Health and Ageing
  • Be responsible for the on-going administration and support of Health and Ageing reporting systems


  1. Behavioural Capabilities
  • Act at all times to protect the right of the clients, including culture, confidentiality, privacy, individual choice and decision-making
  • Demonstrate commitment to the Corporations values and behaviours – serve the community, work together, act with integrity and respect other people
  • Establish and maintain relationships with clients, community and Njernda staff and team members


  1. Administrative Capabilities
  • Attend staff meetings
  • Participate in service training programs as organised by Njernda and / or any other training to upgrade skills
  • Ensure that all statistical data / record-keeping and other documentation are completed and forwarded on time
  • Follow correct policy and procedure directions at all times
  • Provide technical and organisational support to all of Health and Ageing funding contracts that include but not limited to:
    1. MCCC
    2. RVTS
    3. Allied Health invoicing/agreements
    4. Communicare Administrative support for all Health and Ageing staff
    5. ITC administrative support (including financial requirements)
    6. Other invoicing where required


  1. Mandatory Requirements
  • Observe the safe working practices, as far as you are able, protect your own and others’ health and safety.
  • Participate in on-going training when necessary
  • Act at all times in a professional manner in accordance with the policies and practices of the Njernda Aboriginal Corporation
  • All Njernda Aboriginal Corporation employees must comply with the code of conduct as articulated in the Njernda Aboriginal Corporation Policies and Procedures


Key Selection Criteria


  • An Understanding of and commitment to the Aboriginal Community

Experience in:

  • Excellent administration and multi-tasking skills
  • Excellent written and verbal communication skills
  • Ability to prioritise workload and manage time effectively to meet deadlines
  • Well-developed computer skills with a good knowledge of Microsoft Word, excel and Power Point
  • Ability to maintain a high level of confidentiality
  • The ability to work in a team environment
  • The demonstrated use, administration, and support of an electronic patient information management within a windows environment
  • Demonstrated skills in preparation of reports, policies, procedures, and manuals
  • A demonstrated understanding of finance management and bookkeeping processes


Qualifications and Experience


Desirable but not mandatory

Relevant tertiary experience or qualifications in leadership or the ability to undertake training.


Mandatory Requirements

  • Current criminal record screening.
  • Current Working with Children Check.


Commitment to Safety

All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Njernda is responsible for ensuring a culture of child safety; preventing child abuse and abiding by the Child Safety Principles


Other Relevant Information

  • Commitment to equal opportunity and occupational health and safety

principles and practices is required

  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.


To be Eligible for an Interview

The Applicant MUST address the Key Selection Criteria and include a recent resume.

Address your application marked: “Private & Confidential”

To:             Corporate Services Manager

                  Njernda Aboriginal Corporation

                  P.O. Box 21 Echuca Vic 3564


  • Written applications should include a covering letter. Please include the names and telephone contacts of at least two referees.
  • Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).

All applications close: 29th Sep 2023

  • Application Form

  • Select the advertised position you are applying for.
  • Accepted file types: doc, docx, pdf.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.