Casual Support Worker (Baroona)

  • Base/Location:Baroona Healing Centre
  • Reports To:Residential and Youth Services Manager
  • Hours:Rotating Roster
  • Award:Residential Services Award
  • Position Scope:

    The Baroona Youth Healing Centre is a place for young people aged between 13-17 years. The Centre offers a 16 week Residential Journey to Heal the Spirit. The stay is then followed by a Post Support Program over a time decided by staff and the young person themselves.


Position Number             BYH 0019


Organisational Values
  • Professional Integrity
    We treat all our people with dignity and respect
  • Quality
    We always strive to do our best and improve the way we do things.
  • Responsibility
    We commit to the actions we take to achieve the best possible outcome for our clients.
  • Client Focus
    We work toward improving the health and wellbeing of our clients and community.


Key Responsibilities
  • Participate in ‘handover’ meetings at commencement of each shift.
  • Monitor and support the agreed routine for each resident, as set out in their case plan and practice timetable.
  • Undertake administrative tasks such as maintaining case notes, completion of store orders, answering phone.
  • Transport residents when required to appointments, meetings etc.
  • Provide a range of activities to keep residents interested and involved in their healing journey.
  • Undertake general preparations for the following day e.g.: linen checks, washing and storing linen, general house cleanliness.
  • Assist in the buying of food and other household goods, and in the preparation of meals.
  • Assist in the day-to-day running of the healing place in respect to household duties and property maintenance as determined by the Manager.
  • Secure Centre for the night e.g.: checking door and window locks.
  • Provide residents with time to talk about their day, or any issues and concerns, as required.
  • Provide families with feedback and support when required.
  • Comply with the healing place Procedures and Standards as indicated by the Manager and agency manuals.
  • Carry out the agencies policies and procedures related to service delivery, client practice (e.g. critical incident reports, mandatory reporting and missing residents) and staff conduct.
  • Assist with the maintenance of a safe working environment for staff and residents.
  • Other duties as directed.
  • Provided intensive support to young people preparing to exit the program, and maintain support post-exit as required.
  • Be at all times a model for the young people in relation to skills such as problem solving, conflict resolution, assertion and so forth.
  • Handle confidential information appropriately and respecting confidentiality at all times.
  • Problem Solving – problem solving skills and ability to exercise sound judgement in decision making.


Key Selection Criteria
  • Knowledge and understanding of aboriginal culture, social and economic issues, and local family networks.
  • Knowledge and understanding of drug and alcohol issues.
  • Ability to work in a multidisciplinary, multifunctional, energetic and dynamic environment.
  • Ability to communicate effectively with a range of people from a range of differing backgrounds.
  • An understanding of the juvenile justice system.
  • Ability to work with children, parents, and families especially those in crisis with complex needs e.g.: substance abuse, mental health, and family violence.
  • General computer skills
  • Ability to build rapport quickly
  • Demonstrated skills in accurate record keeping and data entry.


Position Requirements
  • Availability for weekend work, shift work, and sleepovers.
  • First aid certificate (or preparation to undertake training to obtain certificate)
  • Compliance with Njernda Aboriginal Corporation staff resource manual and other internal policy or practice guidelines
  • Medical and physical fitness
  • Ability to work through and resolve potentially stressful situations
  • Numeracy and literacy skills required.
  • Willingness to undertake drug and alcohol training.


Performance Review

There is a 6 month probationary period with negotiated expectations for all positions within Njernda Aboriginal Corporation, which is formally reviewed. The Family Services Manager in conjunction with the centre coordinator conducts this review and all subsequent annual reviews of Family Support Worker positions.


Other relevant information
  • The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications
  • Commitment to equal opportunity and occupational health and safety principles and practices is required
  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.

Written applications should include a covering letter.  Please include the names and telephone contacts of at least two referees.

All applications must address the key selection criteria and include a recent resume

All applications close: 11th Nov 2021

  • Application Form

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  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.