Family Services/Orange Door Practitioner

  • Base/Location:Family Services Unit, Echuca
  • Reports To:Family Services Manager
  • Hours:Full-time (37.5 hours week), 12 Month Fixed Term
  • Award:SCHADS
  • Position Scope:

    The Orange Door will support the agency of women, children, and families, to ensure that the services they receive
    meet their needs and their goals.

The Orange Door

The Orange Door Team will bring together different workforces and practices to create an integrated The Orange Door
team and a consolidated intake point in each The Orange Door area to create a new way of support for:

  • women, children, young people and families experiencing family violence
  • perpetrators of family violence
  • families in need of support with the care, development and well-being of children

This will be achieved by drawing on the expertise of CSOs and bringing together workers from organisations
that currently:

  • receive police referrals for women who are victims of family violence
  • receive police referrals for perpetrators of family violence (known as ‘Enhanced Intake Services’)
  • receive child wellbeing referrals
  • provide the Child FIRST service
  • deliver other relevant services as appropriate, such as those delivered by Aboriginal services

The Orange Door Team will include a mix of staff employed by FSV and staff employed by CSOs, Aboriginal services
and DHHS.
The Aboriginal Hub Practitioner will be part of two teams – The Orange Door Team and the Njernda Family Services

Role of The Orange Door

The Orange Door will deliver a fundamental change to the way we work with women, children and families, and men.
The role of The Orange Door is to provide:

  • a more visible contact point so that people know where to go for specialist support
  • help for people to identify family violence and child and family safety and wellbeing issues
  • specialist support and tailored advice for victims, families and children, and perpetrators
  • a strong focus on perpetrator accountability
  • connection and coordination of access to support
  • an approach across the spectrum of prevention, early intervention, and response
  • a system-wide view of service capacity, client experience and outcomes


Organisational Values

A goal of the Njernda Aboriginal Corporation is to be a leader in the care and protection of children and young people and in working with families and communities to build capacity, resilience and independence.

Case Managers will embrace Njernda’s vision for empowering our Aboriginal community and the organisations values:

  • Professional Integrity – We treat all our people with dignity and respect.
  • Quality – We always strive to do our best and improve the way we do things.
  • Responsibility – We commit to the actions we take to achieve the best possible outcome for our clients.
  • Client Focus – We work toward improving the health and wellbeing of our clients and community.


Key Responsibilities

a. Primary Responsibilities
1. Providing culturally safe and responsive support to Aboriginal children, women, and men by:
a) Co-working and providing daily specialist practice support for the Hubs staff
b) Managing a caseload of complex and/or sensitive cases
c) Operating with autonomy and accountability in supporting Aboriginal children, women, and men.

2. Mentoring and developing Hub Staff in working with Aboriginal children, women, and men:
a) Building capability of Hub practitioners to deliver culturally competent responses to Aboriginal children, women, and men, informed by cultural expertise, client experience and in line with the relevant practice frameworks and legislation
b) Providing practitioners with relevant information and access to systems to support safe and effective responses to Aboriginal children and families as part of an integrated practice approach
c) Modelling integrated practice approaches and behaviours integral to ethical clinical practice working with Aboriginal children and families
d) Sharing practice knowledge on Aboriginal approaches to holistic healing and whole of family practices

3. Building the cultural safety of the Hub and supporting choice and self-determination of Aboriginal people.

4. Liaising with organisations and services within the Hub network in order to improve direct service issues for Aboriginal people accessing services through the Hub.

5. Keep accurate and complete records of your work activities in accordance with legislative requirements and the Victoria Government’s, information security and privacy policies and requirements.

6. Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and occupational health and safety (OHS) policies and procedures.

Other duties as directed by the Practice Leader and consistent with the overall goals and responsibilities of this position

Administration and Compliance

  • Model and abide by Njernda Values, Code of Conduct and Policy and Procedures.
  • Participate actively in and facilitate supervision and professional development activities.
  • Ensure that you participate in team meetings, staff meetings and other community activities as requested.
  • Ensure that you adhere to legislative requirements.
  • Ensure that you report any risks identified immediately to your line manager.
  • Participate within the team to ensure performance against expectations including performance management and staff development, in accordance with BDAC’s policies and procedures.
  • Ensure that all staff are provided with and operate in a safe environment in accordance with BDAC’S OHS policies and procedures.
  • Participate in Continuous Quality Improvement (CQI) activities.


Key Selection Criteria

  • Must identify as an Aboriginal and/or Torres Strait Islander Person
  • Strong analytical, organisational, and coordinating skills. Effectiveness in developing tasks and managing resources to achieve targets within set timeframes.
  • Ability to solve problems based on operational knowledge and experience and follow a continuous improvement process in line with policy, procedure and therapeutic approaches and frameworks.
  • Excellent Communication skills, to consult and liaise effectively with a broad range of people, Aboriginal and non-Aboriginal, at all levels, to achieve broad project objectives and goals.
  • Experience in family violence risk assessment and safety planning for women and children consistent with the MARAM framework
  • Experience working with Aboriginal and Torres Strait Islander Community, advocating for culturally safe practice, preferably in the context of Aboriginal and Torres Strait Islander families experiencing Family Violence.
  • An ability to manage working as a BDAC staff member but to also work as a leader in the Orange Door
  • Remains motivated and productive, using initiative when working autonomously
  • Strong computer skills, ability to use a range of software and IT based reporting systems


Qualifications and Experience

  • A recognised Social Work Degree or Community Services qualification, and/or extensive relevant work experience


All applications close: 8th Jul 2020

Other relevant information

  • This is a full-time position comprising 37.5 hours per week. In order to perform the duties of this position effectively you may be required to work additional hours or vary your working times, on any day of the week, as appropriate and necessary from time to time. There is no paid over-time, however, time in lieu arrangements will be negotiated as required
  • The position is currently based at ECHUCA, Victoria, subject to change based on strategic and operational needs of the organisation and program
  • Terms and conditions of employment will be included in an Employment Contract upon commencement
  • The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications
  • Commitment to equal opportunity and occupational health and safety principles and practices is required
  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.
  • Njernda Aboriginal Corporation has a smoke-free workplace policy


To be considered for an interview all applications MUST:

  • include a current resume;
  • include a covering letter;
  • address the Key Selection Criteria;
  • and include the names and telephone contacts of at least two referees.


Address your application marked: “Private & Confidential”

To: HR Manager
Njernda Aboriginal Corporation
84 Hare Street,
(PO Box 201)
Echuca Vic 3564


Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day). 

Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).


  • Application Form

  • Select the advertised position you are applying for.
  • Accepted file types: doc, docx, pdf.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.