Family Services Team Leader

  • Base/Location:Family Services Unit
  • Reports To:Manager Family Services
  • Hours:Full-time (37.5 hour week)
  • Award:Social, Community, Home Care and Disability Industry Services Award 2010
  • Position Scope:

    The Family Support Services Team Leader will coordinate the day to day running of family services programs, supervision of case workers and ensuring that a quality and timely service is provided to aboriginal children and families referred to these programs. The Team Leader also ensures that service delivery is compliant with relevant standards and legislative requirements and is based on culturally informed Best Interest Practices. A key requirement of the role is also to promote effective collaboration with Njernda programs, as well as other DHHS and relevant agencies.

Organisational Values
  • Respect
    Establishing relationships based on respect and trust
  • Accountability
    Taking ownership and initiative of Njernda values to ensure trusted collaborations are formed
  • Resilience
    Encouraging cultural and spiritual growth to enable personal growth
  • Advocacy
    Working to transform the disadvantage and challenge that causes impact on our community
  • Cultural Sensitivity

Welcoming and serving our community with understanding and without judgement

Key Responsibilities

Family Services Delivery

  • Ensure aboriginal culture is embedded throughout all aspects of the programs to ensure cultural safety in all activities.
  • Facilitating the timely interventions of case work practices.
  • Ensuring risk assessments and family service plans are completing in partnership with families.
  • Monitoring and reviewing client progress for each family.

Program Management

  • Day to day management of family services programs.
  • Management of the referral process, including monitoring records of all referrals received.
  • Liaise with and develop positive relationships with DHHS and other Community Service Organisations.
  • Monitoring program budgets and ensuring financial compliance with budget parameters.

Leadership and Staff Management

  • Conduct annual staff appraisals and link staff into relevant training requirements.
  • Assist with recruitment and orientation of new staff and complete HR requirements such as timesheets, leave applications etc.
  • Ensure staff comply with the electronic data systems recording for programs such as IRIS.
  • Provision of formal and informal supervision and support to family services caseworkers.
  • Facilitate regular team meetings.

Reporting and Compliance

  • Completion of internal/external reporting requirements as per KPI funded agreements.
  • Initiate quality activities within your department to demonstrate a genuine commitment to continuous improvement across Njernda.
  • Actively participate in quality activity reports within your division ensuring that a quality culture of Do, Check and Act is evident in your work conduct.

Corporate Responsibilities

  • Support values that respect historical and contemporary aboriginal cultures so that aboriginal people are recognised as having a special connection with the state.
  • Promote compliance with relevant legislation and Njernda policies.
  • Assist with and support any internal or external audit processes.
  • While at work, comply with OH&S requirements as noted in the Occupational Health
 Key Selection Criteria
 Applicants must possess:
  • Demonstrated experience in program development including monitoring, evaluating and maintenance of standards.
  • Communication (written and verbal) and Interpersonal skills of a high standard.
  • A sound knowledge and understanding of aboriginal culture and values and the ability to effectively communicate with aboriginal people.
  • Family and community experience.
  • A sound knowledge and understanding of the complexities involved in the provision of intensive family support to parents and children including those involved with child protection.
  • An excellent understanding of the principles and practises of case work and case management.
  • Staff management – demonstrated ability to supervise and support staff.
  • Respect cultural diversity and take action to provide services that are inclusive of aboriginal people and engage in learning about other cultures to better establish relationships and improve services.
  • Demonstrated ability to work cooperatively and effectively as part of a multi-skilled team
  • Strong computer skills.
Qualifications and experience
  •  Diploma of Community Services
 Other relevant information
  • The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications
  • Commitment to equal opportunity and occupational health and safety principles and practices is required
  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.

All applications must address the key selection criteria and include a recent resume

Address your application marked: “Private & Confidential”

To: Corporate Services Manager

Njernda Aboriginal Corporation

307 High St,

Echuca Vic 3564

(PO Box 201)

Echuca Vic 3564


All applications close: Wednesday 12th January 2022

Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day). Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).

All applications close: 12th Jan 2022

  • Application Form

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  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.