Family Services Team Leader

  • Base/Location:Family Service Unit, 103-107 Hare Street, Echuca
  • Reports To:Manager Family Service
  • Hours:Full time position -37.5 hours per week
  • Award:Level 5 or by negotiation
  • Position Scope:

    The Family Support Services Team Leader will coordinate the day to day running of family services programs, supervision of case workers and ensuring that a quality and timely service is provided to Aboriginal children and families referred to these programs. The Team Leader also ensures that service delivery is compliant with relevant standards and legislative requirements and is based on culturally informed Best Interest Practices. A key requirement of the role is also to promote effective collaboration with Njernda programs, as well as other DHHS and relevant agencies.

Organisational Values:
  • CULTURAL SENSISTIVITYWelcoming and serving our community with understanding and without judgement.
  • RESPECTEstablishing relationships based on respect and trust.
  • ADVOCACYWorking to transform the disadvantaged and challenge the causes that impact on our community
  • RESILIENCE Encouraging cultural and spiritual growth to enable personal growth
  • ACCOUNTABILITYTaking ownership and initiative of Njernda values to ensure trusted collaborations are formed


Key Responsibilities:

Family Services Delivery

  • Ensure Aboriginal culture is embedded throughout all aspects of the programs to ensure cultural safety in all activities.
  • Facilitating the timely interventions of case work practices.
  • Ensuring risk assessments and family service plans are completing in partnership with families.
  • Monitoring and reviewing client progress for each family.


 Program Management

  • Day to day management of family services programs.
  • Management of the referral process, including monitoring records of all referrals received.
  • Liaise with and develop positive relationships with DHHS and other Community Service Organisations.
  • Monitoring program budgets and ensuring financial compliance with budget parameters.


Leadership and Staff Management

  • Conduct annual staff appraisals and link staff into relevant training requirements.
  • Assist with recruitment and orientation of new staff and complete HR requirements such as timesheets, leave applications etc.
  • Ensure staff comply with the electronic data systems recording for programs such as CSNET and SHIP.
  • Provision of formal and informal supervision and support to family services caseworkers.
  • Facilitate regular team meetings.
  • Lead cultural significant events at family Services when permitted


Reporting and Compliance

  • Completion of Internal/External reporting requirements as per KPI funded agreements.
  • Initiate quality activities within your department to demonstrate a genuine commitment to continuous improvement across Njernda.
  • Actively participate in quality activity reports within your division ensuring that a quality culture of Do, Check and Act is evident in your work conduct.


Corporate Responsibilities

  • Support values that respect historical and contemporary Aboriginal cultures so that Aboriginal people are recognised as having a special connection with the State.
  • Promote compliance with relevant legislation and Njernda policies.
  • Assist with and support any internal or external audit processes.
  • While at work, comply with OH&S requirements as noted in the Occupational Health



Key Selection Criteria:

Applicants must possess:

Knowledge of Aboriginal people and communities
  • Demonstrated knowledge of Aboriginal Culture and Values


Respect Cultural Diversity
  • Demonstrated ability to provide services that are inclusive of Aboriginal people and engage in learning about other cultures to better establish relationships and improve services.
  • Demonstrated ability to work cooperatively and effectively as part of a multi-skilled team
Communication and Interpersonal Skills
  • Demonstrated ability to effectively communicate with Aboriginal people.
  • High level of written verbal and computer skills.
Leadership and Management
  • Demonstrated experience in program development including monitoring, evaluating and maintenance of standards.
Family and Community Experience
  • A sound knowledge and understanding of the complexities involved in the provision of intensive family support to parents and children including those involved with Child Protection.
  • An excellent understanding of the principles and practises of case work and case management
Staff Management
  • Demonstrated ability to supervise and support staff.
  • Demonstrated ability to work cooperatively and effectively as part of a multi-skilled team.


IT Skills
  • Sound computer skills
Other Requirements
  • Must have a current driver’s licenses
  • Minimum requirement of Diploma and Community Services, and at least 3 years’ experience in the community service sector

 Other relevant information

  • Appointment is subject to a satisfactory Police check & Working with Children check.
  • Commitment to equal opportunity and occupational health and safety

principles and practices are required.

  • You will need to disclose any pre-existing illness or injury you know about which could affect the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.
  • Written applications should include:
    • a covering letter.
    • Resume
    • Address the selection criteria otherwise interview will not be given.
    • Please include the names and telephone contacts of at least two referees and forward to:

All applicants must address the Key Selection Criteria and include a recent resume

Address your application marked: “Private & Confidential.”

To:                  Leeanne Zamagias

Njernda Aboriginal Corporation

86 Hare Street, Echuca Vic 3564           

PO Box 201, Echuca Vic 3564


Fax:                 (03) 5482 4577

All applications close:  17th February 2023               

Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day)

All applications close: 17th Feb 2023

  • Application Form

  • Select the advertised position you are applying for.
  • Accepted file types: doc, docx, pdf.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.