Housing Worker

  • Base/Location:Family Services Unit 103-107 Hare Street Echuca
  • Reports To:Manager Family Services
  • Hours:Full Time 37.5
  • Award:Social, Community, Home Care, Disability Services Industry Award
  • Position Scope:

    The housing worker duties will include assisting and providing support to people in social, transitional, and emergency accommodation housing. Responsibilities will include casework with clients to maintain their tenancy, support with clients to live independently and reduce their risk of experiencing homelessness. This will be a rewarding and challenging job for anyone who wants to make a difference in the community.

Organizational Values


Respect Establishing relationships based on respect and trust


Taking ownership and initiative of Njernda values to ensure trusted collaborations are formed


Encouraging cultural and spiritual growth to enable personal growth


Working to transform the disadvantage and challenge that causes impact on our community

Cultural Sensitivity

Welcoming and serving our community with understanding and without judgement


 Role Purpose                 


  • Assist community members to acquire and maintain safe and secure accommodation
  • Assessing housing needs
  • Organize emergency housing
  • Refer clients for emergency financial assistance as required
  • Negotiate and establish tenancy agreements
  • Provide advocacy and support community members obtaining accommodation/tenancies.
  • Provide crisis support
  • Provide information and referral
  • Act in an informed communicative and responsive way to address tenancy issues and needs.
  • Provide personalized practical and effective one on one support in accordance with case plans
  • Collect and maintain client data in line with DFFH requirements
  • Liaise with Department of Health and Humans Services (Housing), Haven and Aboriginal Housing Office or external housing agencies
  • Assist in the management of transitional properties
  • Develop network and relationship with local real estate to open opportunities for private accommodation for clients
  • Develop appropriate case plan to assistance homelessness people to transition to permanent accommodation and refer to appropriate services to support client transition.


Key Responsibilities within the Family Services Unit
  • Understand and promote the philosophy and need for ACCO and Aboriginal Family Service.
  • Knowledge of homelessness programs and issues facing homeless people
  • Support other team members in their work
  • Work cooperatively to develop local community events eg family days, NAIDOC Week, men’s and women’s health days etc.
  • Attend and participate in Family Services Unit staff meetings, general staff meetings
  • Represent the organization and/or community in forums outside the agency (e.g., at Court, on panels, on committees etc ).
  • Participate in ongoing training and development
  • Always ensure the confidentiality of client information
  • Maintain appropriate data and program and client records
  • In consultation with the Programs and Services Manager, monitor and evaluate program delivery.
  • Other duties as directed.
  • Act in a professional manner in accordance with the policies and practices of the Corporation.
  • Network with appropriate housing providers.
  • Building networks with private housing providers ensure greater access to private housing for clients.
  • Assist client to access private accommodation.


Key Selection Criteria

Applicants must possess:

  • A proven knowledge and understanding of Aboriginal people and Aboriginal culture
  • Demonstrated knowledge and understanding of social housing within Victoria
  • Ideally an understanding or background in tenancy management
  • Demonstrated understanding of issues impacting on homelessness in Echuca/Moama area including the Supported Accommodation and assistance program.
  • Understanding of case management and how to develop case plans for clients.
  • Ability to communicate effectively with Aboriginal people and handle issues in a sensitive manner.
  • Sound negotiation skills, which may include advocacy work with external housing agencies or supporting clients in maintaining tenancies
  • An ability to advocate on behalf of individuals and families externally with a diverse range of stakeholders (government departments, tribunals/courts, other housing services
  • Good written and verbal communication
  • The ability to maintain records and manage time effectively and efficiently
  • Demonstrated ability to work cooperatively and effectively as part of a multi-skilled team.
  • Excellent computer skills.


Other relevant information
  • The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working with Children Check, Victorian Driver’s License, and proof of identify and qualifications.
  • Commitment to equal opportunity and occupational health and safety principles and practices is required.
  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.

Written applications should include a covering letter. Please include the names and  telephone contacts of at least two referees.

To be eligible for an interview applicant MUST address the Key Selection Criteria and include a recent resume.

Address your application marked: “Private & Confidential.”

To: HR Manager
(PO Box 201)
Echuca, VIC
Email: jobs@njernda.com.au

All applications close: 29th Sep 2023

  • Application Form

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