IT Officer

  • Base/Location:Njernda Corporate Services, 307 High Street, Echuca
  • Reports To:Corporate Services Manager
  • Hours:Full Time 37.5 hours per week
  • Award:$38.27- $47.00 per hour (as per ACCHO Award MA000115 Administrative Grade 7 to Grade 8 depending on qualifications and experience)
  • Position Scope:

    The Information Technology Officer supports the objectives of the Njernda Aboriginal Corporation by providing effective information technology direction and leadership to the staff and management.
    The position requires the ability to manage a number of competing priorities and prioritising a varied workload requires planning and communication with the Administration team so that assistance can be offered and requested as required.
    The administration team continually works to refine and update processes. The position holder must be attentive in adapting to evolving procedures to ensure consistency

Organizational Values

Establishing relationships based on respect and trust
Taking ownership and initiative of Njernda values to ensure trusted collaborations are formed
Encouraging cultural and spiritual growth to enable personal growth
Working to transform the disadvantage and challenge that causes impact on our community
Cultural Sensitivity
Welcoming and serving our community with understanding and without judgement


Position Objectives

The information technology officer’s main purpose is to assist by providing support to internal users of equipment. This assistance will include support, loading and installing software and software updates on Njernda computers.
This officer will also assist in the updating of individual department specialty software whilst maintaining Intranet and server management.
The position requires the ability to supervise and mentor an information technology trainee.


Position Requirements

Quality Care:
Participation in service planning, management and evaluation is articulated in QI framework
• Promote & implement a client focused team approach to ensure continuous quality improvement.
• Participate the development of appropriate structures, policies and procedures for rational resource allocation and safe practice in line with government policy, legislation, and Njernda frameworks
• Contribute to the operation and enhancement of Njernda
Human Resources:
Ensure an environment which attracts, develops and retains staff who engage in evidence-based practice and ongoing professional development
• Participation in annual performance process and self-development programs
• Adhere to the Equal Opportunity policies and practices of Njernda. Discriminatory practices including sexual harassment are unlawful. Njernda will not tolerate any such behaviour and any such conduct may lead to invoking of the disciplinary policy and procedure.
• Ensure, provide and maintain so far as is practicable a working environment that is safe and without risk to health care. Take care of own health and safety and that of any person who may be affected by your acts or omissions at the workplace. Understand your responsibilities in accordance with OH&S legislation.
Operational and Service Development:
Ensure service achieves targets and shared vision of excellence within available resources
• Contribute to the strategic direction in the Middle management team, to ensure the overall development of policies is consistent with the cultural requirements and needs of the target population.
• Support the development of community consultation through Focus groups as a team member of the Administration Team.
Research & Training:
Participation in research and projects for best practice
• Support and foster an environment of quality improvement, evidence-based practice and reflective feedback and learning.
• Support and assist as a team member, whilst fostering skills in research and utilisation of outcome measures for effective use of resources.


Operational requirements of the day to day service delivery

The information technology officer provides professional database management and application maintenance. Additionally, the information technology officer maintains applications on the NAC Intranet site, manages a medium sized office network, and provides PC support to staff including:
• Users of technical systems will have ready access to timely and effective advice and support.
• Installing and maintaining communications infrastructure, operating systems, network, and application software, on desktop and other computers;
• Provision of day-to-day technical support services for staff and/or management;
• Maintaining, setting up, and securing audio-visual and other equipment located in meeting spaces;
• Providing expert technical support and advice to users of the LANs (Local Area Networks);
• Assisting in the compilation of an annual IT report
• Monitoring the efficiency and performance of equipment, software and systems; and scheduling and running data back-up and archiving functions.
• Staff responsibilities may be varied to allow the agency to respond to operational needs or requirements
• Answer and resolve IT questions in person, over the phone and via email.
• Log and track all enquires and support.
• Microsoft Office installations, support and training.
• Strictly observing the principles of confidentiality and security of clients’ personal and private information
• Take ownership to resolve enquiries, liaising with NAC staff and conducting research.
• Observe all occupational health & safety, security and equal employment opportunity initiatives to contribute to a safe, healthy and ethical workplace.
• Notify your co-ordinator of any complaints or concerns from both NAC staff and clients
• Responsible for ordering toners
• Responsible for backups – daily/weekly/monthly


Key Selection Criteria

Applicants must possess:
• Excellent communication and interpersonal skills
• Ability to effectively and efficiently plan and organise own workloads
• An ability to manage stressful situations
• Ability to work independently and in a team
• Understanding of Indigenous culture
• Computer, Intranet and Network Competence such as NBN Network and Phones
Preferred/Desired Education, Training and/or Competencies
• Certificate III or Diploma and above in Information Technology or equivalent
• Knowledge of Aboriginal Cultural and Historical Issues
• Experience with communicating to local Koori community’s
• Experience in the use of Server Administration
• Qualification: completion of year 12 with relevant experience or combination of education and relative work experience in the Koori Community

Commitment to Safety

All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Njernda is responsible for ensuring a culture of child safety; preventing child abuse and abiding by the Child Safety Principles

Other Relevant Information

• The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications
• Commitment to equal opportunity and occupational health and safety principles and practices is required
• You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.
• Ability to work after hours

To be Eligible for an Interview

The Applicant MUST address the Key Selection Criteria and include a recent resume.

Address your application marked: “Private & Confidential” to:

Corporate Services Manager
Njernda Aboriginal Corporation
P.O. Box 21 Echuca Vic 3564

All applications close: Friday 16th September 2022

➢ Written applications should include a covering letter. Please include the names and telephone contacts of at least two referees.
➢ Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).

All applications close: 16th Sep 2022

  • Application Form

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