IT Helpdesk Support Worker

  • Base/Location:Njernda Corporate Services, 51-55 Heygarth St, Echuca
  • Reports To:IT Administrator
  • Hours:Full Time 37.35 hours per week
  • Award:As negotiated
  • Position Scope:

    The IT Helpdesk Officer supports the objectives of the Njernda Aboriginal Corporation by providing IT support to our employees & liaising with external vendors where required.
    In this role you will support and maintain workstations, laptops, applications and mobile devices. You will troubleshoot end user IT requests and follow issues through to their resolution. You will be responsible for the daily continuity of IT services for our end users.

Organizational Values

Establishing relationships based on respect and trust
Taking ownership and initiative of Njernda values to ensure trusted collaborations are formed
Encouraging cultural and spiritual growth to enable personal growth
Working to transform the disadvantage and challenge that causes impact on our community
Cultural Sensitivity
Welcoming and serving our community with understanding and without judgement


Position Requirements

Human Resources:
• Participation in annual performance process and self-development programs
• Adhere to the Equal Opportunity policies and practices of Njernda. Discriminatory practices including sexual harassment are unlawful. Njernda will not tolerate any such behaviour and any such conduct may lead to invoking of the disciplinary policy and procedure.
• Ensure, provide and maintain so far as is practicable a working environment that is safe and without risk to health care. Take care of own health and safety and that of any person who may be affected by your acts or omissions at the workplace. Understand your responsibilities in accordance with OH&S legislation.

Operational requirements of the day to day service delivery
The IT Helpdesk officer helps to provide professional IT services to Njernda staff. Additionally assisting in maintaining a large multi-site office network by providing end user support to staff including:
• Installing and maintaining communications infrastructure, operating systems, network, and application software, on desktop and other computers;
• Provision of day-to-day technical support services for staff and/or management;
• Maintaining, setting up, and securing audio-visual and other equipment located in meeting spaces;
• Providing expert technical support and advice to users.
• Monitoring the efficiency and performance of equipment, software and systems; and researching upgrades for improvements.
• Answer and resolve IT questions in person, over the phone and via email.
• Log and track all enquires and support.
• Provide Microsoft 365 user support and training.
• Take ownership to resolve enquiries, liaising with NAC staff and conducting research.
• Escalate faults to the IT Administrator or external vendors where required.
• Notify your co-ordinator of any complaints or concerns from both NAC staff and clients
• Strictly observing the principles of confidentiality and security of clients’ personal and private information


Key Selection Criteria

Applicants must possess:
• Understanding of or willingness to learn about Indigenous culture
• Good communication and interpersonal skills
• Ability to effectively plan and organise competing workloads
• Ability to work independently and in a team
• Understanding of Windows networking and security concepts
• A desire to step out of comfort zones and learn more

Preferred/Desired Education, Training and/or Competencies
• Certificate III or higher in Information Technology or equivalent in experience
• Knowledge of Aboriginal Cultural and Historical Issues
• Experience with communicating to local Koori community’s
• Experience with desktop & server administration
• Qualification: completion of year 12 with relevant experience or combination of education

Commitment to Safety

All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Njernda is responsible for ensuring a culture of child safety; preventing child abuse and abiding by the Child Safety Principles

Other Relevant Information
• The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications
• Commitment to equal opportunity and occupational health and safety principles and practices is required
• You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.
• Able to work after hours as required

To be Eligible for an Interview

The Applicant MUST address the Key Selection Criteria and include a recent resume.

Address your application marked: “Private & Confidential” to:

Corporate Services Manager
Njernda Aboriginal Corporation
P.O. Box 21 Echuca Vic 3564

All applications close: Friday 16th September 2022

➢ Written applications should include a covering letter. Please include the names and telephone contacts of at least two referees.
➢ Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).

All applications close: 16th Sep 2022

  • Application Form

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  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.