Medical Receptionist/Driver (Casual)

  • Base/Location:Njernda Medical Centre, 84 Hare Street Echuca
  • Reports To:Health & Wellbeing Services Manager
  • Hours:Casual
  • Award:Aboriginal Community Controlled Health Services Award 2010
  • Position Scope:

    As the Medical Receptionist/Driver you are responsible for operating the telephone system, organising medical and specialist appointments, ensuring patient detail forms are completed correctly, coordinating patient pickups and recording medical mail and results. When required, as the Medical Driver you will be responsible for transporting patients to and from their homes to the Njernda Medical Centre and hospital/medical appointments.

Organizational Values

Establishing relationships based on respect and trust
Taking ownership and initiative of Njernda values to ensure trusted collaborations are formed
Encouraging cultural and spiritual growth to enable personal growth
Working to transform the disadvantage and challenge that causes impact on our community
Cultural Sensitivity
Welcoming and serving our community with understanding and without judgement.


Key Responsibilities

• Greet patients and other callers at the practice in a courteous and efficient manner.
• Answer the telephone promptly and courteously.
• Schedule appointments for patients.
• Enter and update patient registration details.
• Manage calls from patients wanting test results by referring them to the practice nurse on duty.
• Assist patients to complete all necessary forms and documentation
• Ensure patient biographic information is accurate
• To exercise confidentiality with regards to patient care and all aspects of the practice.
• Maintain reception area in a tidy and welcoming manner.
• Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
• Prepare and record outgoing mail and posting daily.
• Open and distribute incoming mail.
• Scan and/or file patient correspondence, results daily, or as required.
Medical Driver
• Transport patients to and from the Njernda Medical Centre
• Transport patients to hospital/medical appointments locally, regionally and in Melbourne.
• Ensure the safety and wellbeing of patients while they are being transported.
• Ensure the vehicle is roadworthy and that the interior of the car is clean.
• Abide by the ‘Vehicle Policy’ at all times.
• Function as a team member in close liaison with other health, support and administrative staff.
• Participate in ongoing training where relevant.

Other Duties
• To understand and promote the philosophy and need for an aboriginal health service.
• To actively participate in general staff meetings.
• To attend training sessions in-house and external courses when required.
• General housekeeping such as tidying and cleaning of waiting room when necessary.
• Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
• Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
• Develop and maintain links with other Aboriginal and mainstream services
• To act at all times in a professional manner in accordance with the policies and practices of the corporation and to ensure the confidentiality of medical information at all times.
• Other duties as directed within the scope of the employee’s skill level and training.


Key Selection Criteria

• A proven knowledge and understanding of Aboriginal people and Aboriginal culture is essential.
• An ability to communicate effectively with Aboriginal people and handle issues in a sensitive manner.
• Good negotiation skills and well-developed communication skills.
• An ability to manage time effectively and efficiently.
• A demonstrated ability to work cooperatively and effectively as part of a team.
• Well-developed computer skills including the ability to operate specialist programs.

Must be able to:
➢ Operate a busy reception area
➢ Be courteous and have a respectful telephone and receptionist manner
➢ Receive calls and make independent decisions on appropriate action
➢ Manage an appointment and pickup system.
➢ Record incoming and outgoing mail.
➢ Manage patient and community enquiries.
Commitment to Safety All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Njernda is responsible for ensuring a culture of child safety; preventing child abuse and abiding by the Child Safety Principles.


Qualifications And Experience

• A basic first aid certificate (first aid training will be provided).
• Drivers License with no restrictions

Other Relevant Information
• Appointment is subject to a satisfactory Police check & Working with Children check.
• Commitment to equal opportunity and occupational health and safety principles and practices is required.
• You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.

To be Eligible for an Interview
The Applicant MUST address the Key Selection Criteria and include a recent resume.
Address your application marked: “Private & Confidential”
To: Corporate Services Manager
Njernda Aboriginal Corporation
P.O. Box 21 Echuca Vic 3564
All applications close: Tuesday 16th August 2022
➢ Written applications should include a covering letter. Please include the names and telephone contacts of at least two referees.
➢ Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).

All applications close: 16th Aug 2022

  • Application Form

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