Receptionist (Casual)

  • Base/Location:Njernda Medical Centre, 84 Hare Street Echuca
  • Reports To:Health & Wellbeing Services Manager
  • Hours:Casual
  • Award:Aboriginal Community Controlled Services Award
  • Position Scope:

    The Medical Receptionist is responsible for operating the telephone system, organising medical and specialist appointments, ensuring patient detail forms are completed correctly, coordinating patient pickups and recording medical mail and results. All duties are to be carried out in conjunction with the practice’s policies and procedures.

Position Title                     Medical Receptionist


Position Number             MED


Base/Location                  Njernda Aboriginal Corporation, 84 Hare Street, Echuca


Reports to                           Health & Wellbeing Manager


Hours                                    Casual


Salary                                    Aboriginal Community Controlled Health Services Award 2010


Organisational Values

  • CULTURAL SENSISTIVITY – Welcoming and serving our community with understanding and without judgment
  • RESPECT – Establishing relationships based on respect and trust
  • ADVOCACY – Working to transform the disadvantaged and challenge the causes that impact on our community
  • RESILIENCE – Encouraging cultural and spiritual growth to enable personal growth
  • ACCOUNTABILITY – taking ownership and initiative of Njernda values to ensure trusted collaborations are formed


Key Responsibilities


  • Greet patients and other callers at the practice in a courteous and efficient manner.
  • Answer the telephone promptly and courteously.
  • Schedule appointments for patients.
  • Enter and update patient registration details.
  • Manage calls from patients wanting test results by referring them to the practice nurse on duty.
  • Assist patients to complete all necessary forms and documentation
  • Ensure patient biographic information is accurate
  • To exercise confidentiality with regards to patient care and all aspects of the practice.
  • Maintain reception area in a tidy and welcoming manner.
  • Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.


  • Prepare and record outgoing mail and posting daily.
  • Open and distribute incoming mail.
  • Type medical reports as required.
  • Scan and/or file patient correspondence, results daily, or as required.

Other Duties

  • To actively participate in general staff meetings.
  • To attend training sessions in-house and external courses when required.
  • General housekeeping such as tidying and cleaning of waiting room when necessary.
  • Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
  • Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
  • Develop and maintain links with other Aboriginal and mainstream services.



Key Selection Criteria
  • A proven knowledge and understanding of Aboriginal people and Aboriginal culture is essential.
  • An ability to communicate effectively with Aboriginal people and handle issues in a sensitive manner.
  • Good negotiation skills and well-developed communication skills.
  • An ability to manage time effectively and efficiently.
  • A demonstrated ability to work cooperatively and effectively as part of a team.
  • Well-developed computer skills including the ability to operate specialist programs.

 Must be able to:

  • Operate a busy reception area
  • Be courteous and have a respectful telephone and receptionist manner
  • Receive calls and make independent decisions on appropriate action
  • Manage an appointment and pickup system.
  • Record incoming and outgoing mail.
  • Manage patient and community enquiries.

Other relevant information                                        

  • Appointment is subject to a satisfactory Police check & Working with Children check.
  • Commitment to equal opportunity and occupational health and safety principles and practices is required.
  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.

Written applications should include a covering letter.  Please include the names and telephone contacts of at least two referees.

All applicants must address the Key Selection Criteria and include a recent resume

Address your application marked: “Private & Confidential”

To:                  Corporate Services Manager

Njernda Aboriginal Corporation

P.O. Box 201,

ECHUCA.  Vic 3564


All applications close: Friday 11th February 2022


All applications close: 11th Feb 2022

  • Application Form

  • Select the advertised position you are applying for.
  • Accepted file types: doc, docx, pdf.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.