Position Title Medical Receptionist
Position Number MED
Base/Location Njernda Aboriginal Corporation, 84 Hare Street, Echuca
Reports to Health & Wellbeing Manager
Salary Aboriginal Community Controlled Health Services Award 2010
- CULTURAL SENSISTIVITY – Welcoming and serving our community with understanding and without judgment
- RESPECT – Establishing relationships based on respect and trust
- ADVOCACY – Working to transform the disadvantaged and challenge the causes that impact on our community
- RESILIENCE – Encouraging cultural and spiritual growth to enable personal growth
- ACCOUNTABILITY – taking ownership and initiative of Njernda values to ensure trusted collaborations are formed
- Greet patients and other callers at the practice in a courteous and efficient manner.
- Answer the telephone promptly and courteously.
- Schedule appointments for patients.
- Enter and update patient registration details.
- Manage calls from patients wanting test results by referring them to the practice nurse on duty.
- Assist patients to complete all necessary forms and documentation
- Ensure patient biographic information is accurate
- To exercise confidentiality with regards to patient care and all aspects of the practice.
- Maintain reception area in a tidy and welcoming manner.
- Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
- Prepare and record outgoing mail and posting daily.
- Open and distribute incoming mail.
- Type medical reports as required.
- Scan and/or file patient correspondence, results daily, or as required.
- To actively participate in general staff meetings.
- To attend training sessions in-house and external courses when required.
- General housekeeping such as tidying and cleaning of waiting room when necessary.
- Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
- Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
- Develop and maintain links with other Aboriginal and mainstream services.
Key Selection Criteria
- A proven knowledge and understanding of Aboriginal people and Aboriginal culture is essential.
- An ability to communicate effectively with Aboriginal people and handle issues in a sensitive manner.
- Good negotiation skills and well-developed communication skills.
- An ability to manage time effectively and efficiently.
- A demonstrated ability to work cooperatively and effectively as part of a team.
- Well-developed computer skills including the ability to operate specialist programs.
Must be able to:
- Operate a busy reception area
- Be courteous and have a respectful telephone and receptionist manner
- Receive calls and make independent decisions on appropriate action
- Manage an appointment and pickup system.
- Record incoming and outgoing mail.
- Manage patient and community enquiries.
Other relevant information
- Appointment is subject to a satisfactory Police check & Working with Children check.
- Commitment to equal opportunity and occupational health and safety principles and practices is required.
- You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.
Written applications should include a covering letter. Please include the names and telephone contacts of at least two referees.
All applicants must address the Key Selection Criteria and include a recent resume
Address your application marked: “Private & Confidential”
To: Corporate Services Manager
Njernda Aboriginal Corporation
P.O. Box 201,
ECHUCA. Vic 3564
All applications close: Friday 11th February 2022
All applications close: 11th Feb 2022