Team Leader (Yakapna)

  • Base/Location:Yakapna Healing Centre, Echuca, Victoria
  • Reports To:Youth & Residential Services Manager
  • Hours:Full-time (37.5 hours week)
  • Award:Level 4 Social, Community, Home Care, Disability Services Industry Award 2010
  • Position Scope:

    To oversee the coordination of all staff, families, and activities within Yakapna Healing Centre

Organisational Values

A goal of the Njernda Aboriginal Corporation is to be a leader in the care and protection of children and young people and in working with families and communities to build capacity, resilience and independence.

Case Managers will embrace Njernda’s vision for empowering our Aboriginal community and the organisations values:

  • Professional Integrity – We treat all our people with dignity and respect.
  • Quality – We always strive to do our best and improve the way we do things.
  • Responsibility – We commit to the actions we take to achieve the best possible outcome for our clients.
  • Client Focus – We work toward improving the health and wellbeing of our clients and community.


Management and Support of Staff Resources

  • Facilitate the day-to-day running & provision of high-quality service delivery at Yakapna.
  • To promote a positive culture of professional supervision within the Centre and across the program.
  • The coordinator must ensure all staff have written professional development plans in place for all regular staff and review the progress of these plans in an ongoing manner.
  • Liaise with the Youth & Residential Services Manager regarding any significant practice issues or potential disciplinary matters relating to centre staff.
  • Assist with recruitment and orientation as required.
  • Support staff appropriately following critical incidents.
  • To supervise Yakapna centre staff effectively and efficiently, through the provision of clear work plans, and staff meetings.
  • To manage Yakapna centre budget in conjunction with the Finance Manager.
  • To develop and distribute staff rosters on a Weekly basis.
  • To provide monthly written reports to the Manager, on all Yakapna centre activities and including statistical data, and in line with Management Reporting Calendar.
  • To assist with policy development as required.
  • To support and participate in Yakapna accreditation, evaluation and review processes.


Ensure Families Case Plan Goals and Objectives are Met

  • To coordinate and negotiate all Yakapna centre family admissions and exits including the completion of all relevant documentation.
  • To oversee and participate in the development of family case plans, within 24 hours of family admission to Yakapna centre.
  • To arrange and monitor all aboriginal and non-aboriginal services to be provided to families / parent(s) involved in the healing journey.
  • Attend and convene case plan meetings as required.
  • Proactively liaise with the child protection, ACSASS and other services to ensure that case plans, behavior management plans or safety plans are in place for all families within the centre.
  • Liaise, participate and convene meetings with the centre reference group and stakeholders individually to ensure positive outcomes for families leaving the centre, ie. The Office of Housing.
  • Developing the centre and environment to facilitate the case plan goals, daily living, recreational and other skills of the families.


Financial and Reporting Responsibilities

  • Rosters: ensuring roster coverage is consistent with the budget, client support needs and industrial awards.
  • Critical Incidents: Compliance with reporting processes including CIMS, and ensuring the affected staff and clients are offered, have access to formal debriefing assistance.
  • Record keeping & communication processes: Accurate, proper and up-to-date book entries and client files should be maintained.
  • Accountability for the expenditure and management of household spending and petty cash floats.


Professional Development

  • Undertaking professional development and further training opportunities as requested.
  • CIMS (Client Incident Management System – DHHS)
  • Mandatory Reporting
  • Child Safe Standards


Position Requirements

This positon will be responsible for the operational and maintenance aspects of the Centre to which they are assigned. The person will have primary responsibility for the duty of care to residents. They will have responsibility for a team of staff and will promote reciprocal links to other staff in the agency, as well as those who are part of the service network for the residents.

The position will have contracted responsibilities under the Children & Young Persons Act and by virtue of the Department of Human Services case plans. The Coordinator will be responsible for the compliance of staff with the agency policy and procedures, and those required by the funding body (Department of Human Services).

The Team Leader shall:

  • Implement the values of Njernda Corporation.
  • Contribute to policy and program development and best practice standards within Njernda Corporation.
  • Participate in program and service reviews — attend appropriate unit and other meetings
  • Be committed to own professional development.


Key Selection Criteria

  • Ability to work in a multidisciplinary, multifunctional, energetic and dynamic environment.
  • Ability to work in a complex, crisis driven, high pressured environment.
  • Extensive knowledge and understanding of aboriginal culture, social and economic issues, and local family networks.
  • Experience in budgeting and financial control.
  • Ability to provide written reports and statistical data reporting.
  • Knowledge of local aboriginal and mainstream services.
  • Ability to work with children and families; especially those with complex needs, ie. substance abuse, mental health, family violence.
  • Ability to communicate effectively with a range of people from diverse backgrounds.
  • Possess a strong commitment to staff development and training.
  • Demonstrated capacity to provide strong leadership.
  • Ability to advocate, mediate and undertake dispute resolution.
  • An understanding of the Child Protection service system.
  • Well-developed computer skills with the ability to operate Microsoft Word and Excel.
  • Medical and physical fitness.
  • Ability to work through and resolve potentially stressful situations.


Qualifications and Experience

  • CERT IV or Diploma in Child, Youth and Family Intervention (Residential and out of home care), including a mandatory trauma unit of competency; or
  • a recognised relevant qualification such as a Diploma of Community Services;
  • Significant life experience, with culturally specific expertise as set out in each Selection Criteria and a willingness to undertake further studies will be accepted.
  • First Aid Certificate — or willing to undertake training.


All applications close: 24th Jul 2020

Other relevant information

  • There is a 6-month probationary period with negotiated expectations for all positions within Njernda Corporation, which is formally reviewed. Njernda CEO conducts this review and all subsequent annual reviews of positions.
  • This is a full-time position comprising 37.5 hours per week. In order to perform the duties of this position effectively you may be required to work additional hours or vary your working times, on any day of the week, as appropriate and necessary from time to time. There is no paid over-time, however, time in lieu arrangements will be negotiated as required
  • The position is currently based at ECHUCA, Victoria, subject to change based on strategic and operational needs of the organisation and program
  • Terms and conditions of employment will be included in an Employment Contract upon commencement
  • The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications
  • Commitment to equal opportunity and occupational health and safety principles and practices is required
  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition
  • Njernda Aboriginal Corporation has a smoke-free workplace policy.


To be considered for an interview all applications MUST:

  • include a current resume;
  • include a covering letter;
  • address the Key Selection Criteria;
  • and include the names and telephone contacts of at least three referees.


Address your application marked: “Private & Confidential”

To: HR Manager
Njernda Aboriginal Corporation
84 Hare Street,
(PO Box 201)
Echuca Vic 3564


Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day). 

Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).


  • Application Form

  • Select the advertised position you are applying for.
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  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.