Family Services Coordinator

Job description

Lead coordinated, culturally strong family services that keep children safe and families together.

Njernda Aboriginal Corporation is seeking an experienced and capable Family Services Coordinator to support the leadership and day-to-day operational management of our Family Services Division.

This is a senior practice and coordination role overseeing a diverse portfolio of programs including Aboriginal Family Preservation and Unification Response (AFPR), Integrated and Intensive Family Services, Intake & Assessment, Emergency Relief, and Unborn – Rapid Engagement.

Working closely with the Family Services Manager, you will provide operational oversight, staff supervision and expert practice guidance to a multidisciplinary team. You will ensure services are culturally safe, trauma-informed, compliant with legislative requirements, and delivering strong outcomes for Aboriginal children, families and community.

This role suits a confident leader who can balance strategic thinking with hands-on operational coordination — someone who thrives in a fast-paced environment and is committed to strengthening Aboriginal families.

Please note, this is an identified position, open to Aboriginal and Torres Strait Islander applicants only.

Why join Njernda?

At Njernda, we are committed to delivering culturally strong, community-led services that uphold our values of Respect, Accountability, Resilience, Advocacy and Cultural Sensitivity.

This role offers the opportunity to shape and strengthen a critical service division - ensuring Aboriginal families receive coordinated, responsive and high-quality support.

About the role

In this role, you will:

• Coordinate day-to-day operations across multiple family service programs
• Provide professional supervision and support to staff and trainees
• Strengthen culturally safe, trauma-informed practice across the division
  
• Monitor workflows, budgets and service targets to ensure compliance and quality
  
• Support recruitment, induction, training and performance development
  
• Facilitate partnerships with ACCOs, mainstream services and government agencies
  
• Contribute to policy development, reporting, funding submissions and program evaluation
  
• Step into leadership roles during periods of leave to ensure continuity of service

About you

We are seeking a strong and experienced practitioner with:

• A Bachelor’s degree or Post Graduate Qualification in Social Work or Community Services
• Significant experience in child and family services, including intensive support programs
• Demonstrated leadership and staff supervision capability
• Strong understanding of the Child Youth and Families Act and child protection processes
• Deep knowledge of Aboriginal culture and community needs
• Proven ability to manage complex service environments, budgets and reporting requirements

How to apply

Applying is simple — just click the Apply button and complete the online form. You’ll need to upload your updated CV and a cover letter outlining your skills, experience, and interest in the role, along with response to key selection criteria listed in the attached job description.

Before applying, please ensure you meet the following requirements:

• Current Working with Children Check (Victoria)
• Current Police Check (or willingness to obtain)
• Current driver’s licence
• Evidence of qualifications (if required for the position)

We look forward to receiving your application and learning more about you.

Please note, late applications and incomplete applications without key selection criteria responses, will not be considered.