Family Service Worker

  • Base/Location:Njernda Family Services, 34 Annesley St, Echuca
  • Reports To:Manager, Family Services
  • Hours:Full Time 37.5 Hours per Week
  • Award:SCHADS award level B.2.3 commensurate with qualifications and/or experience.
  • Position Scope:

    The Family Services Worker works with families of children 0-18years, to strengthen parenting ability and confidence and to promote self-determination by building on each family’s natural strengths. The Program aims to enhance family, child and adolescent health and well-being and prevent child abuse and neglect. The program supports families through major transition and times of crisis by providing responsive and culturally sensitive services. Staff of the Family Services Unit will work together to develop a range of programs and services for families.

Organisational Values

A goal of the Njernda Aboriginal Corporation is to be a leader in the care and protection of children and young people and in working with families and communities to build capacity, resilience and independence.

Case Managers will embrace Njernda’s vision for empowering our Aboriginal community and the organisations values:

  • Professional Integrity – We treat all our people with dignity and respect.
  • Quality – We always strive to do our best and improve the way we do things.
  • Responsibility – We commit to the actions we take to achieve the best possible outcome for our clients.
  • Client Focus – We work toward improving the health and wellbeing of our clients and community.


Role Purpose

Initiate contact with the referred family to:
➢ Assess appropriateness of referral;
➢ Promote the role of the program;
➢ Offer a service to the family.

  • Work with all families presenting at the Family Services Unit.
  • Undertake an assessment with the family to identify the issues impacting on their family functioning.
  • Assist the family to develop goals and map life skills.
  • Develop a plan in conjunction with the family, which links the family with appropriate services.
  • Liaise with the service network to support and implement the plan.
  • Provide case management to the family including:
    ➢ Entry;
    ➢ Assessment;
    ➢ Planning;
    ➢ Direct service;
    ➢ Case coordination;
    ➢ Monitoring;
    ➢ Evaluation;
    ➢ Case closure.
  • Work in the home with families using educative and modelling techniques.
  • Organize individual and group counselling sessions.
  • Utilize a strength based approach in working with families.
  • Assist the family to understand family dynamics, family history, life stages and child and adolescent development.


Key Responsibilities

  • Respond to the needs of community members, providing support to individuals and families as required including:
    ➢ Information and Referral to other services;
    ➢ Financial assistance;
    ➢ Advocacy;
    ➢ Transport.
  • Understand and promote the philosophy and need for an aboriginal health/family service.
  • Work as a team member in conjunction with Family Services, Health and Administrative staff.
  • Support other team members in their work.
  • Work cooperatively to develop local community events e.g. family days, NAIDOC week, men’s and women’s health days etc.
  • Attend and participate in Family Services Unit staff meetings, general staff meetings and health planning team meetings.
  • Represent the organization and/or community in forums outside the agency (e.g. at court, on panels, on Committees etc.).
  • Participate in ongoing training and development.
  • Ensure the confidentiality of client information at all times.
  • Maintain appropriate data and program and client records.
  • In consultation with the programs and services manager, monitor and evaluate program delivery.
  • Other duties as directed.
  • Act, at all times, in a professional manner in accordance with the policies and practices of the Corporation.


Key Selection Criteria

Applicants must possess:

  • A proven knowledge and understanding of aboriginal people and aboriginal culture.
  • Demonstrated knowledge and understanding of issues relating to the needs of aboriginal families in the area.
  • Knowledge of what constitutes child abuse and neglect.
  • Understanding of family functioning and social issues affecting families such as: parent-child relationships, parenting skills and household management.
  • Understanding of casework and case management practices.
  • Ability to organize and facilitate group supports sessions.
  • Understanding and commitment to aboriginal community controlled medical/family services.
  • An ability to communicate effectively with aboriginal people and handle issues in a sensitive manner.
  • Sound negotiation skills.
  • An ability to advocate on behalf of individuals and families.
  • Good written and verbal communication skills.
  • The ability to maintain records and manage time effectively and efficiently.
  • Ability to plan, implement, manage and evaluate programs.
  • Demonstrated ability to work cooperatively and effectively as part of a multi-skilled team.
  • Basic computer skills.


Other relevant information

  • Commitment to equal opportunity and occupational health and safety principles and practices are required.
  • You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.
  • The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications.


All applications close: 25th Sep 2019

To be eligible for an interview applicant MUST address the Key Selection Criteria and include a recent resume.

Written applications should include a covering letter. Please include the names and telephone contacts of at least two referees.

Address your application marked: “Private & Confidential”

To: HR Manager
Njernda Aboriginal Corporation
84 Hare Street,
(PO Box 201)
Echuca Vic 3564


Please check the closing date to ensure your application is received within the specified time. Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day). 

Applications may be posted, emailed, hand delivered or faxed (provided that a hard copy is posted on the same day).


  • Application Form

  • Select the advertised position you are applying for.
  • Accepted file types: doc, docx, pdf.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.
  • Accepted file types: doc, docx, pdf, jpg, png, tif, tiff.