84 Hare Street Echuca
Phone: (03) 5480 6252 Fax: (03) 5480 6116
Monday – Thursday 8:30—4.30pm
Friday 8:30—4.00pm
After Hours Care is
Provided by Echuca Regional Health
226 Service Street, Echuca
Ph: 03 54855000.
In an emergency, call an ambulance (000)
At Njernda Medical Clinic we believe patients come first.
Our mission is to provide our Community with the highest possible quality of care, by ensuring excellence in all aspects of our practice while providing Culturally appropriate and Culturally centered care.
We endeavor to provide patients with the best and most current treatments, methods, materials and equipment within our resource capabilities to ensure the high quality of service patients have come to expect.
Teamwork is highly valued and encouraged within the practice to promote a harmonious and productive environment.
We hold great importance in ethical and responsible behavior as essential to maintain the trust and loyalty of our patients and staff. We are guided by our Strategic Plan.
Respect:
Establishing relationships based on respect & Trust
Accountability:
Taking ownership & initiative of Njernda values to ensure trusted collaborations are formed
Resilience:
Encouraging cultural & spiritual growth to enable personal growth
Advocacy:
Working to transform the disadvantaged & challenge the causes that impact on our community
Cultural Sensitivity:
Welcoming & serving our community with understanding & without judgement
View or download our Njernda Aboriginal Medical Centre Patient Information Sheet here
Some of our services are available to Aboriginal Torres Strait Islander patients only. Services available include: Audiology Chronic Disease Management Diabetes Education Endocrinology Exercise Physiology Health Assessments Immunisations/Vaccinations Koori Maternity Service Maternal Child Health Occupational Therapy Optician Paediatrics Podiatry Psychology/Mental Health Sexual Health Speech Pathology
New patients must complete a registration form. We can assist to transfer your records from your previous provider. If you change address, telephone, or other details, please remember to advise us.
Njernda bulk bills consultations which fall under Medicare Benefits Schedule. Some consults such as Travel Health, Workcover, Driver Medicals will incur a fee. Enquire with reception.
Don’t forget to advise reception if any of your personal details change e.g. telephone, address, etc.
Doctors are able to accept calls for emergency advice. To prevent constant disruptions whilst consulting, calls will usually be returned at the end of the consulting session, or you may choose to speak with a nurse.
Telephone or visit the practice to make an appointment. One person per appointment. If you need an appointment same day, telephone at 8.30am. Repeat scripts require an appointment. Walk in appointments are not scheduled - please call the practice prior to presentation. Standard appointment length is 20 minutes to address one issue. If you need longer appointment to discuss multiple or complex issues advise when making appointment. Health assessments and chronic disease appointments require 40 minutes with Dr and you will see nurse or Aboriginal Health Worker prior to GP consult. Home visits are at the discretion of the GP in line with policies- ask reception. Telehealth appointments available in some cases-ask reception. Test results require an appointment and are not given over the phone. If you cannot attend your appointment, please call and cancel so that we may offer the time to another unwell patient.
You may receive SMS, phone, or letter reminders regarding appointments. We use computer generated recalls to enhance your care. Patients are offered enrolment in National State or Territory reminder systems.
For urgent matters you may wish to speak with a nurse or leave a phone message with reception staff who will pass on to your GP. We may communicate with you via SMS for appointment reminders.
You may request an advocate or Aboriginal Health Worker to attend your appointment for support. Advise reception if you require Translating & Interpreter service including deaf support. Aboriginal patients can request transport assistance to attend medical appointments. Book transport early to ensure availability.
Your medical record is a confidential document which can only be accessed by authorised staff and may only be shared with your consent. A privacy brochure available at reception.
We encourage feedback as it helps us know what we are doing well & what needs improvement. Contact the Practice Manager or complete a feedback form available at reception. If you wish to take the matter further contact Health Complaints Commissioner on 1300 582 113.
Dr Catherine; Dr Jaz; Dr Kate; Dr Maddy; Dr Mary; Dr Sujeeth.
Denise; Garry; Vivianne; Rebecca; Saane; Shaun
Marg; Courtney; Kendal; Sarah (RN/DE)
Colleen; Maria; Janelle
Our Wellbeing unit consists of Drug & Alcohol, Social Emotional Wellbeing, Safety & Wellbeing (Stolen Gen) Workers & Mental Health Counsellors.
Audiology - Diabetes Education - Child Maternal Health - Midwife - Optometry - Endocrinology - Podiatry Speech Pathology - Dietitian- Paediatrician - Psychology - Mental Health Counselling