Elder Care Support (ECS) Coordinator    

  • Base/Location:84 Hare Street, Echuca.
  • Reports To:Executive Director Health and Aging       
  • Hours:.8 to 1.0 FTE (30 – 37.5 hours/week flexible) Fixed Term To June 30 2025
  • Award:SCHDADS Level 3 pay point 4 or Commensurate with training and experience
  • Position Scope:

    The ECS Coordinator role will support identified clients to navigate access to appropriate local aged care support services. They will provide advocacy support to ensure clients receive a culturally safe plan assessment.

    The ECS Coordinator will support clients to understand their aged care service entitlements, including My Aged Care registration, contractual arrangements, and costs, and will help ensure Elders and their family are well-prepared for plan reviews and outcomes. This role will liaise with aged care Assessors to ensure Elders are well-supported throughout the assessment process.

    Underpinning the role are two key work practices: cultural safety and trauma informed practice.

    The ECS Coordinator will work closely with the Aged Care Connector to support identified clients. The duties of the ECS Coordinator may vary depending on the specific needs of the customer.


Organizational Values
Respect Establishing relationships based on respect and trust
Accountability Taking ownership and initiative of Njernda values to ensure trusted collaborations are formed
Resilience Encouraging cultural and spiritual growth to enable personal growth
Advocacy Working to transform the disadvantage and challenge that causes impact on our community
Cultural Sensitivity Welcoming and serving our community with understanding and without judgement


Key Responsibilities
      • -pre assessment support, which may include supporting clients to identify available services and access pathways.
      • -supporting clients through the aged care assessment process, which may include briefing assessors, involvement in assessment interviews, collaboration with assessors to develop appropriate support plans, and reviews of support plans.
      • -support clients and their family to identify and select appropriate aged care service providers.
      • -support clients and their family to understand contractual arrangements and costs of care.
      • -support clients in care planning with aged care service providers to ensure the client’s care and safety needs will be met.
      • -advocacy to ensure client care and cultural needs are being met, and to address any issues with service providers.
      • -provide support for family members in relation to clients’ care needs, which may include linking clients to other related services, transfer of care, support through related processes, and information relating to care options and costs.
      • -Building knowledge of local services and organisations clients can utilize.


Key Selection Criteria

Applicants must possess:

      • -Experience working with Aboriginal and Torres Strait Islander people
      • -Excellent communication and interpersonal skills, with the ability to build trust with community.
      • -Demonstrated understanding of the principles of person-centred care and trauma-informed practice.
      • -Understanding of how to assist and support clients to access services, reduce service complexity and confusion.
      • -Sound understanding of My Aged Care and operational guidelines.
      • -Good record management, data collection and reporting capability.
      • -Experience in the community services field with strong community connections and networks across aged care providers, mainstream supports and community sector.
      • -Ability to work autonomously and be a self-starter, with a high degree of initiative and problem-solving skills across multiple sectors.
      • -Experienced in working in a team environment that is open and transparent, with a person-centred focus.

Commitment to Safety

All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Njernda is responsible for ensuring a culture of child safety; preventing child abuse and abiding by the Child Safety Principles

Qualifications & Experience

No qualification is required for this role. However, a qualification in Aged Care, Community Services, health or care related field and Current First Aid would be well regarded.

Demonstrated experience in an aged care or health care sector role working with older Aboriginal and Torres Strait Islander people.

Other Relevant Information

      • -The successful applicant will be required to undergo satisfactory pre-employment checks, including providing at least two professional referees, completion of a medical declaration, Police Records Check, Working With Children Check, Victorian Driver’s License, and proof of identify and qualifications
      • -Commitment to equal opportunity and occupational health and safety principles and practices is required
      • -You will need to disclose any pre-existing illness or injury you know about which could be affected by the described work duties. Under section 82 (7) of the Accident Compensation Act, failure to disclose such a pre-existing illness or injury will mean that, if employed, you will not be paid compensation for that condition.


To be Eligible for an Interview
  • The Applicant MUST address the Key Selection Criteria and include a recent resume.
  • Applications should include a covering letter. Please include the names and telephone contacts of at least two referees.
  • Please check the closing date to ensure your application is received within the specified time.


Address your application marked: “Private & Confidential”

  •                       Human Resources Department
  •                        Njernda Aboriginal Corporation
  •                        P.O. Box 21 Echuca Vic 3564

Email         jobs@njernda.com.au

All applications close: 14th Jul 2024

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